Frequently Asked Questions (FAQs)

Welcome to our FAQ section!

Here, you'll find answers to common questions about our jewellery, shipping, returns, and more. If you can't find the information you're looking for, feel free to reach out to us directly at www.saimadhukriti.com.

1. What type of jewellery do you offer?

At Sai Madhukriti, we offer a variety of handcrafted jewellery, including necklaces, earrings, bracelets, and rings. Each piece is designed to be unique and affordable, with a focus on helping women express their individuality.

2. How do I place an order?

Simply browse our collections on www.saimadhukriti.com, select the pieces you love, and add them to your cart. Once you’re ready, proceed to checkout, where you can enter your shipping and payment information to complete the order.

3. Do you offer custom jewellery?

Yes! We offer custom designs to create personalized jewellery that’s unique to you. If you’re looking for something special, please reach out to us via our contact page or email www.saimadhukriti.com to discuss your requirements.

4. What materials do you use for your jewellery?

We use a variety of high-quality materials to craft our jewellery, including metals like silver, gold-plated brass, and other durable and beautiful materials. We also work with semi-precious stones and beads to create unique designs.

5. How long will it take to receive my order?

Orders are processed within 6-7 business days. Shipping times will depend on your location:

• Standard shipping: Typically 5-7 business days.
• Expedited shipping: Typically 2-3 business days. For international shipping, delivery times may vary based on the destination.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. The shipping cost and delivery time will be calculated during checkout based on your location. Please note that customs duties and taxes may apply and are the responsibility of the customer.

7. Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the carrier’s website.

8. What is your return and exchange policy?

We accept returns and exchanges for non-customized jewellery within 14 days of receiving your order. Items must be unused, unworn, and in their original condition. Custom orders cannot be returned or exchanged, but if there is an issue with a custom piece, please contact us, and we will assist you.

For more detailed information, please refer to our Exchange and Return Policy.

9. How do I contact you for support or questions?

You can reach us by email at www.saimadhukriti.com. Whether you have questions about a product, need assistance with an order, or have any other inquiries, we are here to help!

10. Do you offer gift wrapping?

Yes, we offer gift wrapping for an additional charge. If you would like to have your jewellery gift-wrapped, please select the option at checkout.

11. How can I stay updated on new arrivals and promotions?

To stay informed about new designs, special offers, and updates, sign up for our newsletter at the bottom of our website. You can also follow us on social media platforms like Instagram and Facebook for the latest news!

12. Can I change or cancel my order after it’s been placed?

Once your order is placed, we begin processing it right away to ensure fast delivery. Therefore, we are unable to make changes or cancel orders after they have been confirmed. If you notice any issues with your order, please contact us immediately, and we will do our best to assist you.

13. How do I care for my jewellery?

To ensure the longevity of your jewellery, we recommend the following care tips:

• Avoid exposure to water, perfume, or harsh chemicals.
• Store your jewellery in a cool, dry place, preferably in a pouch or jewellery box to prevent scratches.
• Gently clean your pieces with a soft cloth to maintain their shine.

If you have any other questions or need further assistance, please don’t hesitate to reach out to us. We're here to help and ensure you have a wonderful experience with Sai Madhukriti!